TUNAKI

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Delete your account

You can delete your Tunaki account whenever you want, in the app or by email. This page explains both ways, and what happens to your data. 52commerce is the company behind Tunaki.

In the app

  1. Open Tunaki and go to Settings.
  2. Choose Delete account.
  3. Confirm. Your account is deleted right away.

Without the app

Send an email to support@tunaki.com from the email address of your account, with the subject "Delete my account". If you signed in with Apple or Google, tell us which one and which address you used.

To make sure the request really comes from you, we reply with a confirmation code or ask you to confirm from that address. After your confirmation we delete the account. We finish every request within one month.

What is deleted

Straight away:

  • your sign-in methods and your email address;
  • your profile, artist name and profile picture. Your username becomes available again;
  • your songs and playlists, which go offline at once, and their links stop working;
  • your song descriptions and your lyrics;
  • your likes, your follows and your followers, your blocks and your notification settings;
  • the link between your listening history and you.

After 7 days the audio files and covers of your songs are removed from our storage. After 30 days the empty account record is removed as well.

What we keep

  • Purchases and credit history, without your name or email address. These are bookkeeping records that we must keep for as long as tax and accounting law requires. In the Netherlands that is seven years.
  • Reports, complaints and moderation decisions that involved your account, for as long as we need them to show how we handled them.
  • Songs that other people started from yours. Those are their songs. They stay, without the link to yours.

Before you delete

  • Cancel your plan first. Deleting your account does not cancel a subscription. Do that in the subscription settings of your Apple or Google account.
  • Unused credits are lost. This includes songs from packs.
  • Download what you want to keep. In the app you can download your own songs and a copy of your data. After deletion we cannot get them back for you.

Delete only some of your data

You do not have to delete your account to remove things. In the app you can delete a single song, clear your listening history, and take a song offline by making it private. For other requests, write to support@tunaki.com. The Privacy policy lists your rights.