Help
Support
Most questions have a short answer, and the common ones are below. For anything else, write to us. A person reads every message.
Contact
Write to support@tunaki.com. Send your message from the email address of your Tunaki account if you have one, and include the link to the song if your question is about a song. You can write in English or Dutch.
This address is also our contact point for authorities.
The Tunaki team
My song failed
A song that fails, or that the AI model or our filters refuse, costs nothing. The credit goes back to your balance automatically, and you can try again. If the same description keeps being refused, change the wording: the app tells you what the problem was.
My purchase did not arrive
Open the screen with your balance in the app and choose Restore purchases. If the songs still do not appear, write to us with the date of the purchase and the store you used.
I want to cancel my plan or get a refund
Plans are managed by the store you bought them in. Cancel in the subscription settings of your Apple or Google account. Your plan then runs until the end of the period you paid for. Refunds are handled by the store as well. Songs that you bought in a pack stay in your account.
Something is wrong with a song I heard
Use the report form, or the Report option of the song in the app. For rights complaints, the Copyright and complaints policy says what we need from you.
My song or my account was removed
You received a message with our reasons. You can object by replying to that message. The Terms of use describe how that works.
I want a copy of my data, or I want to delete my account
You can download your data in the app settings. The page Delete your account explains how to delete your account, also without the app.